Privacy Policy

Rubi Health (Pause Health PLLC)  ·  Effective Date: June 29, 2026  ·  Last Updated: June 29, 2026

1. Introduction

Rubi Health (“we,” “us,” or “our”) is a telehealth practice operated by Pause Health PLLC, a Michigan licensed medical practice. This Privacy Policy explains how we collect, use, and protect information when you visit our website, use our contact form, or interact with us online.

2. Information We Collect

Information you provide to us

When you submit our contact form, request an appointment, or otherwise contact us through this website, we may collect your name, email address, phone number, and the content of your message.

We do not collect medical information through this website’s contact form. Please do not include sensitive health information in website contact forms or general email — use your secure patient portal for anything health-related.

Information collected automatically

Like most websites, our site automatically collects certain technical information when you visit, including your IP address, browser type, pages visited, and time spent on the site. This information is used in aggregate to understand how visitors use our site and to improve it. We use WordPress.com and Jetpack analytics for this purpose.

Cookies

Our website uses cookies — small text files stored on your device — to remember your preferences and understand site traffic. You can disable cookies in your browser settings, though some features may not work as intended.

3. How We Use Your Information

We use the information collected through this website to:

• Respond to inquiries submitted through our contact form
• Help you schedule or learn about our services
• Improve our website and user experience
• Comply with legal obligations

We do not use website contact information to send marketing emails without your consent.

4. HIPAA and Protected Health Information

Rubi Health is a HIPAA-covered entity. Any health information you share with us as a patient — including information submitted through our secure patient portal (powered by AthenaHealth), shared during telehealth visits, or communicated through our clinical messaging platform — is Protected Health Information (PHI) and is governed by HIPAA, not this website privacy policy.

Your rights as a patient regarding your PHI, including your right to access, amend, and request restrictions on your health records, are described in our HIPAA Notice of Privacy Practices. For questions about your medical records or PHI, contact us directly or message your provider through the patient portal.

5. How We Share Your Information

We do not sell your personal information. We may share information in the following limited circumstances:

• Service providers. We use third-party services to operate this website, including WordPress.com/Automattic (hosting and contact forms), AthenaHealth (patient portal and scheduling), and Calendly (appointment scheduling). These providers are contractually required to protect your information.
• Legal requirements. We may disclose information if required by law, court order, or government authority.
• With your consent. We will share your information for other purposes only with your explicit permission.

6. Third-Party Services

Our website and practice use the following third-party platforms, each with its own privacy practices:

• WordPress.com / Automattic — website hosting, contact forms, and analytics. See automattic.com/privacy.
• AthenaHealth — patient portal, scheduling, and electronic health records. See athenahealth.com/privacy-policy.
• Calendly — scheduling for free intro calls. See calendly.com/privacy.

We are not responsible for the privacy practices of third-party websites linked from our site.

7. Data Security

We take reasonable steps to protect the information submitted through this website. However, no method of internet transmission is 100% secure. Patient health information is stored in HIPAA-compliant systems and is subject to the security protections required by law. Do not send sensitive health information through our general website contact form or non-secure email.

8. Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal information from individuals under 18 years of age. If you believe a minor has submitted information through our website, please contact us and we will promptly delete it.

9. Your Rights

Depending on applicable law, you may have the right to request access to, correction of, or deletion of the personal information we hold about you, and to opt out of marketing communications. To exercise any of these rights, contact us using the information below. Patient rights regarding PHI are governed by HIPAA and addressed through our HIPAA Notice of Privacy Practices.

10. Changes to This Policy

We may update this policy from time to time. When we do, we will revise the “Last Updated” date at the top. Continued use of our website after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy, contact us at:

For questions about your patient health records or HIPAA rights, message your provider through the patient portal or review our HIPAA Notice of Privacy Practices.